We are all navigating unprecedented change on a massive scale. Organizations need help from migrating their communications to the cloud, to solving myriads of internal and external threats. Employee retention and productivity are...

Your traditional PBX telephony system has served you well. In all likelihood it’s already paid for, so you have a certain incentive to stick with it. But odds are, you probably already have a hybrid model with employees working outside of the office...

Ask anyone who’s experienced with creating business cases: “What percent is art vs science?” Behind closed doors, they’ll confess that a large portion is artistic. To make them squirm further, ask how often they go back...

8x8 Voice for Microsoft Teams provides enterprise-grade phone system functionality with global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interface. Facilitating secure, compliant, feature-rich collaboration...

We all want communications to be convenient. We used to have separate physical devices for phone calls, email and chat, and video conferencing. Over time, communications become consolidated into a single physical form factor, which for the most part was a smartphone or a desktop...

If you’ve standardised employee communications on Microsoft Teams, you’re probably already thinking about how to streamline further and allow users to accept and make phone calls directly from the Teams user interface. After all, they already spend a large part of their day in Teams...

Can I just do this with Microsoft? Kind of. I guess. With lots of limitations and issues. We know, that doesn’t sound like a rousing endorsement. And it isn’t. If Microsoft had a great solution, we wouldn’t have bothered building the 8x8 Voice for MS Teams integration in the first place...

A global transportation company is headquartered in London. Employees use Microsoft Teams to speed international collaboration between employees, partners, and customers. Employees share files on the go, stay up-to-speed using chat...

If your company uses Microsoft Teams as its primary communications tool, you don’t want employees to have to leave Teams to use a 3rd party dialer… even if that dialer is as awesome as 8x8’s. We get it. And your employees’ comfort is our priority...

We know app switching is a leading productivity killer. Direct routing is the best way to save your Microsoft Teams users from app switching, but it often adds more deployment complexity than it saves. This is true only if you decide to do it yourself...