Contact Centre Solutions2024-06-07T17:25:46+01:00

Transforming Your Customer Journey

Streamline your
recruitment process
& work faster,
not harder!
Explore our services >

Are you struggling to navigate the complexities of the customer journey in your contact center environment? Look no further – we understand, and we’re here to help you revolutionise your approach.

Our Solutions

We specialise in helping contact centers like yours enhance efficiency, reduce costs, and embrace cutting-edge technology. Our tailored solutions empower you to:

Why SynergyGroup is the perfect Telephony & IT solutions partner for your recruitment agency:

Save Costs

Identify and implement strategies to optimise your budget without compromising service quality.

Technology Integration

Ensure your contact center is equipped with the right technology, seamlessly integrated to enhance performance and customer satisfaction.

Time Efficiency

Maximise the productivity of your workforce by streamlining processes and eliminating time-consuming tasks.

Mundane Task Automation

Let technology handle routine tasks, allowing your team to focus on more valuable, strategic activities.

Meet Nigel Welsh – Your Contact Centre Consultant

Nigel Welsh, our world-class Contact Centre analyst, brings years of expertise to the table. With a proven track record of transforming world-class contact centers, Nigel is ready to guide you through the intricacies of your unique challenges.

Book a Consultation Call

Ready to explore how we can tailor solutions specifically for your contact center? Book a complimentary 30-minute consultation call with Nigel Welsh. Let’s dive into your pain points, uncover areas for improvement, and strategize on how to elevate your operations.

Unlock the Future of Contact Centres – Free Webinar

As a bonus, sign up for our free webinar and gain insights into the future of contact centers. Discover how technology is reshaping the industry and learn actionable strategies to stay ahead.

Contact Synergy >

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Working with technology
Man on phone

Wish you’d known your Top Biller was leaving or setting up their own business?

We have monitoring tools that will alert us to when your consultants are in the process of leaving your business, so why not be on the front foot and make them a Growth Leader, rather than a competitor, to your business; alternatively we will give you the evidence to support your HR process or Legal claim.

Team looking at board

SynergyUnlimited – Unlimited Flexibility & Tailored Solutions

SynergyUnlimited: a range of user persona-based IT support packages. Mix ‘n’ Match support levels based on each individual user’s requirements. Ideal for remote, hybrid, and office based teams.

Call us today and ask about our SynergyUnlimited package which is all about flexibility – Why pay for support that, since the pandemic, users no longer get? Stop wasting money and get more bang for your IT buck!

Earth from above

We’ve got you covered – globally

Based in London, South-East and North West England, with ‘boots-on-the-ground’ engineers spread throughout the UK, coupled with helpdesk engineers based in New Zealand Synergy offers Mon-Fri 08:00-18:00 cover across all of north America, Europe and AsiaPac, at prices lower than UK based out of hours support: we’ve got your agency covered – globally.

Working with technology

Synergise your CRM

Services that maximise productivity and capture all the details. At SynergyGroup, we understand that great candidate relationships begin with knowing the details. That’s why our Telephony services capture everything about your candidates, ensuring you don’t miss any important information, ultimately enabling consultants to focus on building long lasting relationships.

Contact us today to learn more about how we can integrate with your CRM.

Maximise Productivity

Give us the responsibility to ensure that your team’s tech stack isnt the equivalent of driving a Ferrari down a potholed dirt track. Remove the excuse of poor performing tech for poor sales performance.

Woman on phone smiling

“If you have a problem, Call Synergy!”

Expanding your business into new territories, UK or globally, you’ll need as much time as you can to focus on your business, not get bogged down with you team complaining about poor performing IT hardware or slow running networks.

Free yourself by being able to say “if you have a problem Call Synergy!”

Thinking of selling/exiting?

Planning on an exit, check your IT/Cyber posture at pre-due dillegence stage, ensure your IT infrastructure doesn’t delay completion or reduced consideration due to poor infrastructure, which is open to cyber-attack.

Transform your contact center

Create a powerhouse of efficiency, cost savings, and unparalleled customer satisfaction.

Join us on this journey to redefine your approach and secure a competitive edge in the evolving landscape of customer service.

A selection of the Agencies, past and present, Synergy have successfully worked with

Deep Mind

Partners we’re proud to work alongside

How Synergy partnered with Elite Leaders

“I am really pleased to say the Synergy engineers were friendly, polite and made everyone feel relaxed with the migration; they took time with each member of the team to explain what they were doing, why they were doing it and how long it might take. They were also flexible in that if an urgent matter had to be attended to, they would come back later to finish the job off. The migration went smoothly, all the team were very happy and it was as seamless and frictionless as it could be!

We are delighted to recommend SynergyGroup to all Elite Partners and businesses we advise.”

Sid Barnes, CEO and Co Owner, Elite Leaders

What we cover

Our range of solutions to help businesses with their communications covers everything from phone systems, video conferencing, live chat, mobile phones, internet connectivity and cabling. Get the best technology solutions for recruitment:

Managed IT ICON

IT Support & Cyber Security

Our IT Support & Cyber services are designed to provide flexible solutions to help ensure your systems are running optimally, pro-actively mitigating attack, at a price to suit all budgets.

Telephony ICON


Agencies today need reliable, efficient telephony services that work anywhere, on any device, keeping pace with global expansion and AI based insights.

Cloud ICON

Cloud & Productivity

Embracing modern working practices, maximizing efficiency with our suite of tools to help streamline operations — without sacrificing user experience or security.

This is where Synergy’s experience excels.

We maximise efficiency and optimise performance promoting positive candidate experiences.

At SynergyGroup, we believe that better support and technology can drive growth for recruiters. It’s the simplest way to increase your profit without increasing your headcount, with efficiency as the outcome.

Say goodbye to comments such as:

“I haven’t hit target because our IT is rubbish.”

“I want to grow my business, not spend time dealing with issues.”

“The presentation I have been working on all day has vanished”

“I accidently deleted the candidates/clients email”

“I want to expand into north America, but how can I ‘recruit from afar’ in a quick and cost effective way?”

“We haven’t got a phone or a PC for the new starter tomorrow”

“We suspect they’ve stolen valuable company data, but how can we prove it?”

“We’re letting them go this afternoon, can we quickly and easily block them from the PC?”

“I wish our phones were integrated with the CRM, I’d get so much more done.”

“We can’t resolve this problem, our phone company are blaming our internet company, who are blaming our IT company – I wish someone would take responsiblity and fix it!”

Let us maximise efficiency from your current headcount with optimised performance ensuring you are equipped with the best support and technology in the sector.

Synergy provides Telephony, Managed IT, , Cyber Security, Cloud, Collaboration, Connectivity and Mobile solutions to SME’s and enterprise-level businesses alike. Integrity is at the core of everything we do, we help businesses make better choices for their specific needs and support their growth.

Book in your Free Cyber Health Check to see how you can reduce Cyber premiums and highlight gaps in your Cyber posture

Speak to one of our experts

Call: 020 3551 7773

Latest blogs and news

Latest blogs
and news

Your Technology Partner
Call us today on 020 3551 7773

Your Technology Partner
Call us today on
020 3551 7773