If your company uses Microsoft Teams as its primary communications tool, you don’t want employees to have to leave Teams to use a 3rd party dialer… even if that dialer is as awesome as 8x8’s. We get it. And your employees’ comfort is our priority...

We know app switching is a leading productivity killer. Direct routing is the best way to save your Microsoft Teams users from app switching, but it often adds more deployment complexity than it saves. This is true only if you decide to do it yourself...

8x8 conducted several online surveys to find out how organizations like yours were using Microsoft Teams, and how they are (and are not) using it to serve broader telephony and connectivity needs. The results are interesting and make a solid case...

In the work-from-anywhere world, there’s real opportunity to streamline communications, connect employees with the world, and improve productivity. For organizations that rely on Microsoft Teams, seizing this opportunity is easier, and more affordable, than you think...

Over the last several months, IT leaders have found themselves in the center of a C-Suite conversation. For many, work from home was not a priority. However, circumstances dictated that they rapidly shift employees - tens of thousands of them in some cases...

When times are good, contact centers are CX-centric. When times are bad, contact centers are a cost center. Sound familiar? Contact center veterans will agree that this has long been the prevailing wisdom. But today, as the world economy struggles to find equilibrium...

The shift to remote work has presented both challenge and opportunity, and business leaders are looking for more permanent strategies to boost employee productivity. But what if, rather than a declaration made by leadership, productivity is actually a byproduct of culture?...

This chapter examines ROI factors and business benefits of moving to cloud communications on a single platform. It is the summer of 2020. Leaders must act boldly to invest in these services that can keep their businesses open in normal times and in crises...

If someone in late 2019 told you that a global pandemic would soon send most work and education home for months on end, you probably would have kept sipping your latte and returned to ordering summer 2020 concert tickets on your phone...

Communication is essential for customer experience and employee productivity. Getting it right means having the right combination of technology and technique. It’s time to look to the experts: professional services can help deploy your cloud communications solution fast, and get it done right...