Telephony & Mobile

We believe close communication between staff and customers needs to be world class to help support your objectives. At Synergy we advise, design, deploy and support telephony and mobile solutions to enable client’s to exceed their objectives – whilst enhancing the users’ experience – in a secure, compliant, collaborative way.

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Telephony & Mobile

Get in touch >

020 3551 7773 synergy@synergygrp.co.uk

020 3551 7773
synergy@synergygrp.co.uk

Service based business solutions

We provide telephony and mobile services for a range of large, medium, and smaller businesses. With a suite of systems available along with all connectivity required, our own support service wraps ensure you have everything in place to best manage your business needs.

Unified Communications (UCaaS)

Having a flexible approach that enables employees to serve customers, generate revenue, reduce costs, and innovate at any time from anywhere, using any device, is an essential for most businesses.

Unified Communications (UC) is also known as; Telephony, VoIP, Hosted IP, UCaaS or simply your phone system; with the new cloud-based solutions, business can now benefit from improvements in: flexibility, scalability, analytics, functionality, business continuity and cost savings; eliminating costly engineer visits, equipment and license purchases and support.

If your business is considering the switch to a hosted telephony solution, considering an upgrade to a current VoIP solution or are excited by how Microsoft Teams has revolutionised the way your company can collaborate and operate anywhere at anytime across the world, Synergy is here to help you make the right choice for your needs, offering independent advice.

The benefits

Flexibility to connect from anywhere with any device
Scalability to add more users to the system, quickly with minimal fuss
Unified Communications with email, instant messaging and video collaboration
Enhanced Analytics to get the best from your workforce
Compliant call recording

Contact Centre as a Service (CCaaS)

As the number of communication channels grows and hybrid workplaces become the norm, it’s imperative that both employee and customer experiences are as efficient and effortless as possible.

In the past Contact Centre services were reserved for large call centres, however with a simple, cost effective approach, CCaaS can benefit any size of team or department that make and receive calls, particularly those split between home and office based working.

The benefits

Consolidate multiple specialist Contact Centre vendors into one solution – reduce costs and operational headaches
Work on the same platform and number range as the rest of your business
Improve productivity and sales performance
Improve First Call Resolution performance
Deliver superior service to your customers
Analytics and Insights to ensure productivity is maintained
AI and Voice Recognition to highlight ‘good’ and ‘bad’ client interactions; enabling you to praise great calls or retrain poor calls

Experience Communications as a Service (XCaaS)

XCaaS is a cloud communications deployment model that erases the boundaries between Unified Communications as a Service (UcaaS) and Contact Centre as a Service (CCaaS) as a result of this evolving business requirement. Synergy’s XCaaS offering, powered by 8×8, uniquely delivers both of these on a single platform which includes fully integrated, cloud-native contact centre, voice, team chat, meetings and Communications Platform as a Service (CPaaS) capabilities.

Integration

Native integration with your critical business applications such as your Microsoft Teams or your CRM – Salesforce, Microsoft Dynamics, Bullhorn to name but a few.

The benefits

Stop wasting so much time toggling between apps – Integrate telephony into Teams for one true communication platform
Integrate telephony into your CRM enabling all pertinent customer information to be presented automatically when a customer calls in or your team call out.
Call logs automatically transcribed and recorded in your CRM
Retain Phone System features; enjoy them via the Teams and/or Salesforce interface
Hybrid – Don’t want costs of MS Licenses for Teams Calling? No problem, we have an app for that!
No Bots or Plug-ins – Ensure Security & Compliance
Flexible Bundled Calling Plans specific to each user – not the same plan for all users
Native Contact/Call Centre Integration
Fully Embedded CRM Integration enabling CRM notes to be taken during or after the call
Native Business Integration with Microsoft Teams Phone System

Collaboration – Microsoft Teams

If you’re already using Microsoft Teams, then Synergy offers direct-routing solutions to give you a fully-fledged phone system experience with customisable call packages whilst maintaining all of the features of Microsoft Teams.

Don’t settle for app/bot-switching to bring people and productivity together.
Learn how to supercharge Teams and other apps with integrated global voice communications capabilities.

The benefits

– Supercharge Your Microsoft Teams Environment Without the Superhuman Effort
– Users can make and receive external calls, keeping existing numbers, whilst retaining all the phone system features you need
– Cost-Effective Alternative to Microsoft Teams Calling Plans
– A fully integrated solution connecting to the heart of Microsoft Teams
– Secure and Compliant whilst enabling your users to Work From Anywhere
– Simple, fast, set-up and on-going management

Mobile

Synergy provides a fully managed service, advising businesses on Mobility, Mobile Device Management (MDM) and Security. Simplifying the complexity of the ever-changing mobile communications landscape. We advise our clients on the most appropriate solution to support their business and help manage it; to ensure ongoing value.

We are partners with three main UK networks – Vodafone, O2 and EE. Our dedicated team provides you with enhanced support; managing the vendor relationships on your behalf.

To complete your communications package, we can provide mobile handsets and mobile contracts to suit your specific needs; with a fully managed service so you don’t have to waste time speaking to the mobile networks.

The benefits

Fully managed ‘concierge level’ support package
Access to all three main UK networks
Hardware procurement and management – the latest smartphone/devices at discounted prices
Bespoke tariffs and solutions to suit your exact requirements
Staggered roll out with co-terminus contract end dates

What we cover

Telephony & Mobile

IT & Security

Cloud & Productivity

Connectivity

Voice Integrations by 8×8 to benefit your business

8×8 Voice for Microsoft Teams provides enterprise-grade phone system functionality with global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interface. Facilitating secure, compliant, feature-rich collaboration and communication from anywhere on any device.