We’ll be attending the launch of the 8×8 ‘2021 State of the Contact Center’ report this Thursday, and promise to report back to you on key areas affecting contact centres including:
· Remote work expectations
· Channel usage and related metrics
· Tool usage and related metrics
· Productivity gains and challenges
Pictured are the hosts of the event:
Janice Rapp, VP of CCaaS Product Marketing at 8×8
Chris Marron, Director of Market Intelligence at 8×8
The report will reveal the results from the new ‘State of the Contact Center’ survey of US and UK contact center directors and customer experience (CX) leaders. If you’d like to attend yourself, you can register here.
We’ll be attending the launch of the 8×8 ‘2021 State of the Contact Center’ report this Thursday, and promise to report back to you on key areas affecting contact centres including:
· Remote work expectations
· Channel usage and related metrics
· Tool usage and related metrics
· Productivity gains and challenges
Pictured are the hosts of the event:
Janice Rapp, VP of CCaaS Product Marketing at 8×8
Chris Marron, Director of Market Intelligence at 8×8
The report will reveal the results from the new ‘State of the Contact Center’ survey of US and UK contact center directors and customer experience (CX) leaders. If you’d like to attend yourself, you can register here.