Read about the cost-effective alternative to Microsoft Teams calling plans right here... PS. It's not slow or clunky, and there are no 3rd party [...]

In the same survey of 500 IT decision makers in the UK and US, 93% said their organisation’s CRM systems should be part of [...]

As IT leaders consider how they can get more value from their Teams investments in 2021, here's a key survey finding! 80% of IT [...]

During the first lockdown many of our clients were struggling - and SynergyGroup took the proactive stance to support People Over Profit, offering financial [...]

A cloud communications migration: could your in-house IT staff deliver this? It would be no mean feat for them to plan, execute and optimise [...]

The Telegraph reported yesterday that KPMG told its 16,000 UK staff that they can take a morning or afternoon off, any day of the [...]

CX trends: Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning applications, chatbots and mobile messaging. [...]

Tip from our CEO: "For me, still one of the best pieces of tech SynergyGroup has to offer is 8x8's full native voice integration [...]

We're helping businesses transition to high-speed fibre services, now that ISDN phones are becoming obsolete. With our access to cutting-edge UCaaS phone systems, the [...]

This Microsoft data gives a snapshot of customer service channels used and shows the continued dominance of Telephone/Voice calls.