As businesses continue to grow and become more dispersed, the need for unified communications as a service (UCaaS) becomes increasingly important. UCaaS allows employees to connect with co-workers and customers regardless of their location, making it an essential tool for remote and hybrid workforces.

In this blog post, we’ll discuss the benefits of UCaaS for businesses with remote and hybrid workforces, and we’ll provide some tips on how to choose the right UCaaS provider for your business.

The growth of the remote and hybrid workforce

The growth of the remote and hybrid workforce has been on the rise in recent years. Many companies are transitioning to a remote-friendly culture, and as a result, the number of remote workers is increasing. According to ONS, in 2020, 46.6% of people worked remotely in the U.K. This trend is not just limited to tech companies or start-ups; large enterprises are also switching to a distributed team structure even after the pandemic.

Did you know that the number of remote workers has increased by 400% in the past decade? (GetApp)

As more and more people work remotely, it’s important for companies to understand how to best manage and oversee a remote team.

Data projections show remote work opportunities will continue to increase through 2023. According to Ladder, 25% of all professional jobs in North America will be remote by the end of 2022, and remote opportunities will continue to increase through 2023.

The benefits of UCaaS for remote and hybrid workforces

As the remote workforce continues to grow, businesses are looking for new and innovative ways to keep their employees connected. Unified Communications as a Service (UCaaS) is a great option for businesses with remote or hybrid workforces. UCaaS delivers voice, video, and messaging services to employees anywhere in the world, making it easy for them to stay connected and productive. Key features that make UCaaS a great choice for businesses of all sizes.

If they could, 99% of people would choose to work remotely, at least part-time, for the rest of their careers. (Buffer)

There are many key features that make UCaaS a great choice for businesses of all sizes. One of the main benefits of UCaaS is that it can help to improve communication and collaboration within an organization.

By consolidating communication tools into a single platform, UCaaS makes it easy for employees to interact and share information. This can help to boost productivity and efficiency, while also reducing the need for travel and face-to-face meetings. In addition, UCaaS can help to improve customer service by providing customers with a single point of contact for all their needs.

And because UCaaS is a cloud-based solution, it is easy to scale up or down as needed, making it a flexible and cost-effective option for businesses of all sizes.

How to choose the right UCaaS provider for your business

Compare features

When looking into UCaaS solutions, it’s important to understand which features are included in the package and how they address your business needs. Understanding all these available options will help you make an informed decision on what service would work best for yourself as well as other people who may need access too! This will help to make sure that the chosen solution meets both short-term and long-term goals for business growth!

Hybrid or Cloud Solution?

When it comes to business communication solutions, there are two primary options: hybrid and cloud. Hybrid solutions mix on-premises equipment with cloud-based features and services, while cloud solutions are solely based in the cloud.

UCaaS (Unified Communications as a Service) is a type of cloud solution that delivers a comprehensive suite of communication features and services. So, how do you choose between hybrid and cloud communication solutions? – It really comes down to three factors: cost, scalability, and features.

Cost is always an important consideration for businesses. With hybrid solutions, you generally have a higher upfront cost because you need to purchase on-premises equipment. However, you may have lower monthly costs because some features and services are provided by your on-premises equipment. With UCaaS, you have a lower upfront cost because there is no need to purchase on-premises equipment. UCaaS is also typically more affordable on a per-user basis than hybrid solutions.

Scalability is another important factor to consider when choosing between hybrid and cloud communication solutions. UCaaS is much more scalable than hybrid solutions because it can be easily expanded or reduced as your business needs change. With UCaaS, you only pay for the features and services you need, so it’s easy to scale up or down as your business grows or shrinks.

Hybrid solutions are not as flexible as cloud-based solutions because you generally have to purchase new on-premises equipment when you want to expand your communication capabilities.

Finally, you’ll want to consider the features and services that are available with each type of solution. UCaaS typically offers more features and services than hybrid solutions because they are designed to meet the needs of businesses of all sizes.

UCaaS providers such as 8×8 also offer a variety of add-on features and services that can be tailored to your specific business needs. So, if you’re looking for a comprehensive solution with a lot of customization options, UCaaS is the better option.

How Manageable is the System

We already know that UCaaS makes it easier for employees to connect with each other and manage their information and communications, as well as facilitating accessibility, reliability and remote labour.

Whether you choose a hybrid or cloud solution, it’s important to keep in mind that having a managed solution is the most secure and reliable way to manage your organisation’s communications.

SynegyGroup provides a whole suite of solutions along with all connectivity required and our support service to ensure you have everything in place to best manage your business needs.

Evaluate scalability and Integration

Scalability is a key concern when it comes to implementing cloud phone systems. Fortunately, UCaaS offers the flexibility to adapt the communication solution to your organisation’s needs and requirements – no matter if you’re looking at mergers or regulations changing industry trends!

This means that it doesn’t matter how much you need to scale or reduce your workforce, users will always be able to access their necessary features without interruption thanks to its quick scaling capabilities.

Tips for successfully implementing UCaaS in your business

Your business communication solution should be tailored to your company’s needs, and effectively implementing a UCaaS solution involves analysing how your current team communicates and incorporating that into a system, which can help improve efficiency and reduce operational costs.

A UCaaS provider that understands your specific business needs is essential for a successful implementation. 8×8, for example, offers a range of features and services that can be tailored to your specific needs. They also have a team of experts who can help you migrate to the cloud and configure the system to meet your specific requirements.

The future of UCaaS and the remote/hybrid workforce

In the world of business, there is a constant drive to find new and innovative ways to increase efficiency and productivity. With the growth of UCaaS, more and more businesses are beginning to explore the possibilities of a remote/hybrid workforce. By combining the power of UCaaS with the flexibility of a remote workforce, businesses can maximize their potential for success in today’s competitive market.


If you’re a business with a remote or hybrid workforce, SynergyGroup can help you stay connected and productive. By providing your teams with the best technology stack, we can help your business run more efficiently with a wide range of features and services that meet your specific needs. Speak with one of our specialists today to find out what is the best UCaaS solution for your business.