8×8 Voice and Microsoft Teams

Imagine being able to take your office with you everywhere. You can now do this through Microsoft Teams Voice, which is an innovative cloud phone system for all of life’s occasions – from work calls and meetings right down to working on projects at home.

8×8 allows you to reach full business mobility with the most reliable platform in the market.

What is Microsoft Teams Voice?

Microsoft Teams Voice is Microsoft’s cloud-based phone system add-on for Microsoft Office 365. Think of a phone system only in the cloud accessible from a mobile device, your computer or a desk phone anywhere. It is a critical piece of the puzzle when trying to transition to a Modern Office environment. A phone system in the cloud, accessible via multiple devices without the need for hardware or expensive hardware infrastructure.

The key benefits of Teams Voice are:

• Access to your work phone from any device, anywhere
• Low cost of entry and scalability to avoid overspending on capacity
• Rich calling features to empower employees and enhance customer interactions
• Integration with the Microsoft 365 stack for a seamless user experience

What is 8×8 Voice for Microsoft Teams?

8×8 Voice for Microsoft Teams is a Direct Routing integration with Microsoft Phone System It provides enterprise-grade telephony and global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interface.

Keeping Microsoft Teams at the centre of the user experience means users can continue to enjoy the user experience they are accustomed to when making calls, whether they are to teammates or co-workers who don’t use Teams, customers or partners.

8×8 is the most reliable enterprise telephony platform solutions provider. The 8×8 Voice offers native business application integrations that can improve your customer experience and team’s performance with features such as comprehensive reporting, speech analytics and a native contact centre integration with a truly global reach.

With a global infrastructure leveraging regional, Microsoft-certified SBCs across North America, Europe and AsiaPacific, 8×8 Voice for Microsoft Teams uses Microsoft’s Direct Routing interface to connect to a customer’s tenant on the Microsoft Phone System via VoIP SIP trunking, providing that customer with PSTN connectivity and global calling plans in 38+ different countries worldwide.

8×8 gives your Microsoft Teams Users advanced voice capabilities with a business phone system that is easy to use, collaborative, and mobile. Empower your employees with the ability to work from anywhere and turn any device into their office phone. 8×8 Microsoft Teams Voice provides an intuitive user interface for making and receiving calls as well as advanced features like call recording, visual voicemail, call forwarding, caller ID, and many more.

The integration with Microsoft Teams is simple and doesn’t require any technical or complex knowledge, with just 3 simple steps.

Authorise> Connect > Match

Just connect your 8×8 account to Microsoft Teams and you are ready to go.

End users can retain their preferred Teams interface – desktop app, web app or mobile app – to make and receive calls seamlessly via the 8×8 infrastructure with no other app to download, install or manage. They can centralise all their collaboration interactions – internal and external – in the Teams apps.

After connecting to 8×8 Voice, the experience of calling with Microsoft Teams remains unchanged, which means no need for additional training for your workforce whilst enhancing productivity with all the features that 8×8 Voice offers.

Watch how to make a call in Microsoft Teams via 8×8 without any change to the user experience: