If you’ve standardised employee communications on Microsoft Teams, you’re probably already thinking about how to streamline further and allow users to accept and make phone calls directly from the Teams user interface. After all, they already spend a large part of their day in Teams...

Can I just do this with Microsoft? Kind of. I guess. With lots of limitations and issues. We know, that doesn’t sound like a rousing endorsement. And it isn’t. If Microsoft had a great solution, we wouldn’t have bothered building the 8x8 Voice for MS Teams integration in the first place...

A global transportation company is headquartered in London. Employees use Microsoft Teams to speed international collaboration between employees, partners, and customers. Employees share files on the go, stay up-to-speed using chat...

If your company uses Microsoft Teams as its primary communications tool, you don’t want employees to have to leave Teams to use a 3rd party dialer… even if that dialer is as awesome as 8x8’s. We get it. And your employees’ comfort is our priority...

We know app switching is a leading productivity killer. Direct routing is the best way to save your Microsoft Teams users from app switching, but it often adds more deployment complexity than it saves. This is true only if you decide to do it yourself...

8x8 conducted several online surveys to find out how organizations like yours were using Microsoft Teams, and how they are (and are not) using it to serve broader telephony and connectivity needs. The results are interesting and make a solid case...

In the work-from-anywhere world, there’s real opportunity to streamline communications, connect employees with the world, and improve productivity. For organizations that rely on Microsoft Teams, seizing this opportunity is easier, and more affordable, than you think...

Over the last several months, IT leaders have found themselves in the center of a C-Suite conversation. For many, work from home was not a priority. However, circumstances dictated that they rapidly shift employees - tens of thousands of them in some cases...

When times are good, contact centers are CX-centric. When times are bad, contact centers are a cost center. Sound familiar? Contact center veterans will agree that this has long been the prevailing wisdom. But today, as the world economy struggles to find equilibrium...

The shift to remote work has presented both challenge and opportunity, and business leaders are looking for more permanent strategies to boost employee productivity. But what if, rather than a declaration made by leadership, productivity is actually a byproduct of culture?...